Cronks Automotive

Cronks Automotive

With a commitment to excellence in car repair and maintenance, this Richland-based service provides a comprehensive suite of solutions tailored to meet the unique needs of each vehicle.
From advanced diagnostics to high-end engine repairs, expertise in both foreign and domestic models ensures that every service is performed with precision and efficiency.
Customers benefit from state-of-the-art technology and a team of certified technicians dedicated to extending the lifespan of their vehicles. With a focus on quality craftsmanship and customer satisfaction, this automotive service stands out as a trusted partner for all automotive needs.

• 90 Wellsian Way, Richland, WA 99352, United States
• +1 509-946-5050

Latest Feedback

"I was impressed by the level of service provided. The team diagnosed my car's issue quickly and had it running smoothly in no time. Highly recommend!"

"Exceptional experience! They handled my vehicle’s complex repairs with expertise and kept me informed throughout the process. Truly professional."

"The attention to detail and customer care here is unmatched. My car received top-notch maintenance, and I felt confident in their recommendations."

Customer Reviews

What People Say

Madison Graham

★★★★★

November 24, 2023

As someone who's not very knowledgeable about cars, I often feel overwhelmed when it comes to repairs. But my experience here was nothing short of fantastic! I took my vehicle in for a routine oil change, and the team went above and beyond. They not only changed the oil but also performed a complimentary multi-point inspection and shared some preventative maintenance tips with me. It was refreshing to see a shop that genuinely wants to help customers rather than just pushing services. I was also impressed by their clean and organized workspace, which made me feel comfortable waiting for my car. The staff was super friendly, and they even brewed fresh coffee for customers while we waited. My only suggestion for improvement would be to enhance their online appointment booking system; it can be a bit tricky at times. But overall, this is a five-star experience.

👍 8 👎 2

Sarah Henderson

★★★★★

October 19, 2023

I can't recommend this auto repair service enough! After having a bad experience at another shop, I was hesitant to trust anyone with my car again. A friend recommended this place, and I'm so glad they did. The first thing that struck me was the incredible customer service. From the moment I walked in, I felt like they genuinely valued my time and concerns. I brought my SUV in for a check-up, and they were thorough in their examination. They not only fixed the issue but also took the time to explain what had been wrong and what they did to fix it. Their attention to detail is impressive! I also appreciated the transparency regarding costs. They provided a detailed breakdown of everything before starting the work, which eased my mind. If I had to offer a slight criticism, it would be that they could use a larger waiting area, as it can get a bit cramped when there's a lot of customers. But honestly, this minor detail didn’t detract from the quality of service. I left feeling confident in my car’s performance and will definitely be returning for any future needs!

👍 4 👎 0

Stella Saito

★★★★★

October 3, 2023

I've been taking my car to this shop for a couple of years now, and I can't express enough how grateful I am to have found them. From the moment you walk in, the atmosphere is welcoming. The staff is friendly and genuinely cares about their customers. I recently had an issue with my brakes, and they diagnosed the problem quickly. What I really appreciated was how they took the time to explain everything to me—no jargon, just clear and concise information. They even showed me the old parts that needed replacing, which made me feel more confident in their recommendations. I was pleasantly surprised at how reasonable the prices were, especially given the quality of service I received. The only minor feedback I have is that sometimes the wait can be a bit longer than expected, but I understand that quality work takes time. Overall, I highly recommend this shop if you're looking for honest, reliable car care. They truly prioritize customer satisfaction, and it shows in everything they do.

👍 3 👎 0